Refunds

1. Scope

This policy applies to bunpav monthly credit-plan charges made from AISOLO Technologies Private Limited. It should be read with the Terms. Mandatory consumer rights in your jurisdiction apply even if this policy offers less. Canceling a subscription stops future renewals and is separate from requesting a refund for a past charge.

2. When a refund is available

• Unused renewal or first charge: request a refund within 7 calendar days of the charge if none of the credits from that allotment have been spent.
• Duplicate charge: contact us within 30 days if the same intended renewal or subscription charge was billed more than once.
• Unauthorized charge: report it promptly so we can secure the account and investigate with Stripe.
• Credits not delivered: if payment completed but credits were not granted and we cannot correct delivery within a reasonable period.
• Service failure: where a paid operation deducted credits but failed to return an Output, the normal remedy is replacement credits; a monetary refund may be provided where required by law or when replacement is not reasonable.

3. When charges are generally final

A monthly allotment is generally non-refundable once any credit from that charge has been consumed, because the associated digital generation or service is delivered immediately and incurs processing cost. Dissatisfaction based only on creative taste, similarity, topology, rig quality, compatibility, or a changed project plan does not itself create refund eligibility, although support may investigate a technical defect or restore credits at its discretion.

To stop future billing, cancel in the dashboard billing portal. Cancellation is prospective and does not automatically refund the current period.

Free beta tools, promotional credits, grants, and adjustments have no cash value and are not refundable.

4. Request process

Email [email protected] with “Refund request” in the subject. Include the account email, approximate purchase date, pack, amount, order or receipt identifier, and reason. Never send full card details. Requests may be denied if we cannot verify the purchaser or if records show the credits were used.

5. Approved refunds and credits

Approved monetary refunds are sent to the original payment method through Stripe. The corresponding credits are removed from the account. Bank and card-network posting times vary and commonly take several business days. Exchange-rate differences, bank fees, and non-refundable third-party charges are outside our control unless law says otherwise.

6. Chargebacks and account balance

Contact us before filing a chargeback so we can investigate quickly. A chargeback or payment reversal may cause related credits to be removed and the account to be restricted while the dispute is reviewed. Fraudulent chargebacks or attempts to retain Outputs after reversing payment may violate the Terms.

7. Changes

The policy in effect when you purchase controls that purchase, except changes required by law or changes more favorable to you. We may update future-purchase rules by revising the date above.